Accounting and transactions
Journal activity, reports, accounts receivable, accounts payable, and transaction questions.
Local product support
Get help from the Accountberry team
Whether you are reconciling an account, preparing Puerto Rico payroll reports, importing data, or managing company access, start with our resources or send the team a request through the support widget.
Support is included with every plan · Help articles and video tutorials are available anytime
- Every plan
- includes product support
- 8+ years
- supporting real accounting work
- 1,000+
- businesses in the system
- Local team
- with Puerto Rico workflow context
Product guidance
What can we help with?
Give the team the relevant company and workflow so your request starts with useful context.
Puerto Rico payroll and forms
Payroll records, paystubs, leave tracking, quarterly reports, W-2PR, 480s, and supported filing files.
Banking and reconciliation
Manual reconciliation, Plaid-connected activity, CSV imports, and auto-reconciliation workflows.
Imports and exports
Batch data importing, validation questions, and exporting company information for other workflows.
Users, roles, and company access
Invitations, permissions, access to multiple companies, and company ownership transfers.
Troubleshooting and product use
Unexpected behavior, workflow questions, setup guidance, and help understanding the available tools.
Self-service resources
Find an answer at your own pace
Start with product answers, walkthroughs, or the latest changes before opening a support request.
Before contacting support
A little context helps us help you
When appropriate, include the details below so the team can understand the request without having to reconstruct the workflow.
- ✓The Accountberry company affected
- ✓The page, report, or workflow you were using
- ✓The steps taken and the result you expected
- ✓Any relevant message, date range, or transaction reference
- ✓A screenshot with sensitive information safely concealed
Never include passwords, bank credentials, full Social Security numbers, or other unnecessary sensitive information in a support request.
A customer perspective
Responsive help matters
“I am very pleased with Accountberry’s response whenever we run into an issue. The response is extremely fast, the program is very user-friendly, and having easy local access to the team is definitely a plus.”
Ing. Jorge G. Blanco Galdo
WAPA Radio
Translated from Spanish · Edited for clarity
Policies and agreements
Review Accountberry’s current legal documents.
Still need help?
Tell us what is happening
Use the support widget to send the company, workflow, and relevant details so our team can review your request.